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Terms and conditions relating the trading of our products

Going through the purchasing process, you agree with our terms and conditions, so please read the following information carefully.

  • 1.Our refund policy: If the cap seal of the bottle is broken when you received a product from Sungate Health Technology NZ Ltd via online shopping on our official website, www.sungatehealth.com, simply return the item/items through courier, and when we received the return item/items, will either replace or provide you with a refund (plus your courier cost) as required under the Consumer Guarantees Act 1993, New Zealand.
  • 2.About cancelation of an already-made order: We do not allow any cancelation once you have made the payment for your order. So, once you have made your payment to us for a purchase, the only thing to do is to wait for the goods delivered to your door.
  • 3.About the delivery of our goods: each purchase order will be treated within 24 hours, and an international or national courier package with your purchases will be send to you according to your designation, normally within 10 working days ( in some special nations, it may take up to 3 weeks for a courier package to go through the customs ).
  • 4.Your personal details will be kept in our data base in the website, and only be used for shipping your purchased products through couriers; otherwise your personal information should never be released to any third party.
  • 5.For refunding, please directly contact us through following method; Email to, info1@sungatehealth.com.
  • 6.Our business operation is located in New Zealand, with our office located at 42 Garelja road, Henderson, Auckland 0612.
  • 7.The online payment solution is supplied by Eway, a leading online payment solution company in New Zealand, and the RMB payment solution is supplied by Mypay New Zealand Limited, which is also operated in Auckland, New Zealand.